Sri Vinyaka 10834

Role Objective: To diagnose and repair motorcycles correctly the first time, following prescribed technical standards and ensuring safe, quality delivery with complete customer satisfaction.

Key Responsibilities:

• Vehicle Diagnosis & Repair

• Diagnose mechanical, electrical and engine-related complaints using standard diagnostic procedures and tools.

• Carry out repairs and part replacements as per manufacturer repair manuals and SOPs.

• Ensure First Time Right (FTR) and avoid repeat repairs.

• Service & Maintenance

• Perform periodic maintenance services as per prescribed service schedules.

• Inspect critical components such as engine, clutch, brakes, suspension, electrical systems, chain-sprocket, tyres and steering.

• Ensure PM parts are replaced as per the service checklist.

• Quality & Safety

• Conduct proper final inspection and road test after every repair.

• Follow manufacturer safety standards, repair SOPs and workshop processes.

• Maintain cleanliness and proper handling of customer vehicles and removed parts.

• Customer Concern Resolution

• Understand customer complaints accurately and support the Service Advisor in identifying the root cause.

• Explain technical findings and repair requirements when required.

• Ensure customer concerns are completely resolved before vehicle delivery.

• Technical Process Adherence

• Use prescribed diagnostic tools, check sheets and digital applications for diagnosis and repair.

• Follow warranty procedures and ensure proper documentation of warranty repairs.

• Escalate difficult/repeat technical cases to the Workshop Manager or technical support team.

• Product & Technical Learning

• Participate in OJT, technical training and new-product training.

• Stay updated on new models, technical changes, service campaigns and repair procedures.

• Share recurring technical issues and field observations with the Workshop Manager.

• Workshop DisciplineMaintain tools, equipment and assigned workstations properly.

• Follow 5S, TPM and safety practices within the workshop.

• Ensure proper segregation and handover of replaced parts.

Key Performance Indicators (KPIs):

• First Time Resolution / Repeat Repair %

• Technician Productivity & Efficiency

• Repair Quality / Customer Complaints

• Job Completion & TAT

• PM Service Compliance

• Technical Training / Skill Certification

• Workshop Safety & 5S/TPM Compliance